Impersonation at the doorstep
Someone posing as a collection agent can take a customer's cash with no employer around to catch it.
Doorstep and field cash collection is a well-known target for agent impersonation. Before a customer hands over cash or documents, Mxface confirms the agent at the door is who their employment record says they are.
Field collection is inherently unsupervised — which is exactly where the risk concentrates.
Someone posing as a collection agent can take a customer's cash with no employer around to catch it.
A badge or uniform is easy to fake and hard for a customer to verify on the spot.
A legitimate agent may be able to collect from customers outside their authorized territory, without a real-time check.
When a customer says a collection never reached the institution, there's often no proof of who actually collected it.
Field collection is inherently unsupervised, which is exactly where controls tend to be weakest.
Mxface lets a customer or the institution confirm a collection agent's identity at the doorstep, matching them against their employment record before cash or documents change hands.
Capture the agent's face at the point of collection and check it against their employment record.
Confirm the presented face belongs to a live person, not a photo on a fake badge.
Compare the captured face against the agent's enrolled reference photo on file.
Where relevant, confirm the agent is assigned to that customer's route or account.
The check happens on the agent's device, in the moment, before anything is handed over.
A collection agent's face is enrolled and linked to their employment record.
A field app captures the agent's face at the point of collection.
The system confirms a live person is present.
The captured face is compared against the enrolled agent record.
The match result is available to the customer or institution.
The customer hands over cash or documents to a confirmed agent.
All of it runs on a mobile device at the customer's door — no branch, no terminal required.
Verify a collection agent's identity against their employment record in the field.
Confirm the presented face belongs to a live person at the doorstep.
Compare the agent's face with their enrolled reference photo on file.
Confirm the agent is assigned to the customer's route or account.
Both sides of the transaction benefit — the customer handing over cash, and the institution that has to account for it.
Mxface connects to field agent and collection management apps, adding an identity check that works on a mobile device at the customer's door.
Talk to Mxface about verifying collection agents in the field, before cash or documents change hands.
Talk to Mxface →