Desk queues at peak arrival times
Guests arriving in waves create long front-desk lines that undercut the arrival experience.
Guests increasingly expect a fast, low-touch arrival experience. A contactless check-in flow verifies identity through a quick face scan against the booking, letting guests head straight to their room without queuing at the desk or handing over physical ID documents.
The busier the arrival window, the more a manual, desk-only process starts working against the guest experience.
Guests arriving in waves create long front-desk lines that undercut the arrival experience.
Some guests prefer not to hand over physical ID documents at every check-in.
A front-desk-only process struggles during high-occupancy periods or large group arrivals.
A busy desk under time pressure can end up skipping proper identity checks entirely.
The first moment of a stay is too often a queue instead of a welcome.
Mxface lets a guest complete check-in with a quick face scan against their booking, replacing the desk queue and physical ID handover with a fast, verified process.
Capture a guest's face at a kiosk or mobile flow and match it against their booking, no desk required.
Confirm a live person is completing check-in, not a photo or screen.
Compare the captured face against the identity linked to the reservation.
Where an enrolled database is used, speed up repeat check-ins for returning guests.
The whole flow runs on a kiosk or phone, start to finish, without a line to stand in.
A reservation is made and linked to the guest's identity ahead of arrival.
A kiosk or mobile app captures the guest's face on arrival.
The system confirms a live person is present.
The face is compared against the booking record.
The match result completes check-in in the property system.
The guest heads straight to their room, key in hand.
None of it feels like extra steps to the guest — it just replaces the desk with a scan.
Verify a guest's identity against their booking during contactless check-in.
Confirm a live person is completing check-in, not a photo or screen.
Compare the captured face against the identity linked to the reservation.
Speed up repeat check-ins for returning guests.
Guests get their room faster, and the property still gets a real identity check.
Mxface connects to check-in kiosks and mobile arrival apps, adding a face-based verification step to a contactless flow.
Talk to Mxface about adding contactless, verified check-in to your arrival experience.
Talk to Mxface →