Fraudulent account opening
Someone opens an account using a stolen or fabricated identity document, and the branch has no fast way to catch it.
Identity fraud at account opening and branch counters costs financial institutions heavily every year. A face match against the customer's ID document at the point of service — account opening or a high-value transaction — closes that exposure without slowing down genuine customers.
Every branch handles this risk differently, which is exactly the problem.
Someone opens an account using a stolen or fabricated identity document, and the branch has no fast way to catch it.
A person authorizing a high-value transaction may not be who their ID says they are.
Comparing a photo ID to a face by eye is slow, subjective, and inconsistent across branch staff.
A fraudster combines real and fake details to create an identity that passes a cursory document check.
Verification quality can vary widely depending on which staff member is on the counter.
Mxface adds a face check at account opening and at the counter for high-value transactions, comparing the customer in front of staff to the photo on their ID.
Capture the customer's face at account opening or before a high-value transaction and check it against their ID document.
Confirm a live person is presenting, not a photo of their ID or a screen.
Compare the captured face against the photo on the submitted ID document.
Where an enrolled biometric database is used, search to confirm whether this identity already exists in the system.
None of it adds a second visit — the check happens inside the interaction that's already underway.
A customer presents an ID document at account opening or a transaction.
Branch staff or a self-service kiosk captures the customer's face.
The system confirms a live person is present.
The captured face is compared against the ID document photo.
The match result reaches the branch or onboarding system.
Staff proceed with account opening or the requested transaction.
Each one addresses a specific way identity fraud slips through a manual check.
Match a customer's face against their submitted ID document at the counter.
Confirm a live person is presenting, not a photo or screen.
Compare the captured face against the photo on the ID document.
Check whether an identity already exists in an enrolled customer database.
None of it comes at the cost of a slower, more frustrating branch visit.
Mxface connects to core banking, branch and onboarding systems, adding a face check without replacing what's already there.
Talk to Mxface about adding face verification to account opening and counter transactions.
Talk to Mxface →