Shared loyalty accounts
A loyalty account can be used by multiple people, diluting the program's value and skewing customer data.
Loyalty point fraud and account sharing quietly erode the value of rewards programs. Verifying identity at redemption ensures points and exclusive offers go to the genuine account holder, protecting program integrity without slowing down the checkout experience.
None of this looks like fraud at the register — it just looks like a normal redemption.
A loyalty account can be used by multiple people, diluting the program's value and skewing customer data.
Points earned by one person can be redeemed by someone else with no reliable check.
Personalized offers meant for a specific account holder can be claimed by an unauthorized user.
Asking for ID at redemption adds friction to what should be a fast checkout moment.
Shared accounts make it hard to trust the purchase and preference data a loyalty program relies on.
Mxface adds a face check at redemption, confirming the person redeeming points or offers is the genuine loyalty account holder.
Capture a shopper's face at redemption and check it against their loyalty account.
Confirm a live person is redeeming, not a shared card or screenshot.
Compare the captured face with the enrolled reference face tied to the loyalty account.
Where an enrolled database is used, confirm which account holder is present without asking for ID.
The check runs inside the redemption moment itself, not as a separate step at the register.
A loyalty member's face is enrolled and linked to their account.
The checkout or redemption app captures the shopper's face.
The system confirms a live person is present.
The face is checked against the enrolled loyalty account.
The match result reaches the loyalty program system.
Points or offers are applied only for the confirmed account holder.
Each one closes a specific way loyalty programs lose value to sharing and fraud.
Verify a shopper's identity against their loyalty account at redemption.
Confirm a live person is redeeming, not a shared card or photo.
Compare the shopper's face with their enrolled loyalty reference face.
Confirm which account holder is present without requesting ID.
The program's value stays intact, and legitimate members still check out just as fast.
Mxface connects to loyalty and point-of-sale systems, adding a face check at redemption without redesigning the program itself.
Talk to Mxface about verifying account holders at redemption.
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