Duplicate patient records
The same person registers under slightly different details each visit, splitting one medical history across several files.
Misidentifying a patient is one of the costliest mistakes in healthcare — it duplicates records, opens the door to insurance fraud, and can put treatment decisions against the wrong history. A face match at registration ties every visit back to one verified patient.
Registration desks are busy, and a name or date of birth is easy to get wrong. Here's what that actually costs a hospital or clinic.
The same person registers under slightly different details each visit, splitting one medical history across several files.
A person may present someone else's insurance details or identity to receive treatment or medication under a different name.
Checking a photo ID against a face by eye is inconsistent and easy to get wrong during a busy shift.
A mismatched record at intake risks clinical decisions being made against another patient's allergies, medications or history.
A patient moving between departments or facilities within the same network may be re-registered instead of recognized.
Mxface can sit inside registration and check-in systems, matching a patient's face to their existing record the moment they arrive — at the front desk, a kiosk, or a mobile check-in app.
Capture the patient's face at check-in and match it to their existing record before a new one is opened.
Confirm a live person is presenting, not a photo or screen, during registration.
Compare the captured face against the reference photo already on file for that patient.
Where a shared biometric database exists, search across departments or facilities to find a patient's existing record.
A typical workflow ties a patient's face to their record the first time, then checks against it every time after.
A patient's face is captured once and linked to their medical record.
Reception or a kiosk captures the patient's face on arrival.
The system confirms a live person is present.
The face is checked against the enrolled patient record.
The match result reaches the registration or EHR system.
Staff proceed with the correct, single patient file.
Four capabilities, combined differently depending on how a hospital or clinic wants to run registration.
Match a patient's face to their existing medical record at check-in.
Confirm a live person is present during registration, not a photo.
Compare the captured face against the patient's reference photo on file.
Search across departments or facilities for a patient's existing record.
None of this replaces clinical judgment — it just makes sure that judgment is applied to the right patient's file.
Mxface plugs into registration desks, kiosks and check-in apps without replacing the EHR or practice management system underneath.
Talk to Mxface about matching patients to their record at the point of care, not after the fact.
Talk to Mxface →