Pickup fraud on click-and-collect orders
Someone can collect an order using a confirmation email or code that isn't rightfully theirs.
Click-and-collect and high-value product pickups are a growing target for pickup fraud. Verifying the collector's identity against the order record before handover ensures pre-ordered and high-value items reach only the customer who purchased them.
The counter is where an online order becomes a physical handover — and where fraud actually happens.
Someone can collect an order using a confirmation email or code that isn't rightfully theirs.
Expensive electronics and premium products face the highest exposure at the pickup counter.
Comparing a pickup code or ID to an order by eye is slow and easy to get wrong during busy periods.
An order confirmation can be forwarded or shared, letting someone other than the buyer collect it.
Without a reliable identity check, resolving a dispute over who actually collected an order is difficult.
Mxface adds a face check at the pickup counter, confirming the person collecting an order matches the customer who placed it.
Capture the collector's face at the counter and check it against the order record.
Confirm a live person is presenting, not a shared confirmation screenshot.
Compare the captured face with the reference identity tied to the original purchase.
Where an enrolled database is used, confirm a returning customer without re-verifying every detail.
The check confirms the person, not just the code they're holding up at the counter.
A click-and-collect or pre-order is linked to the purchasing customer's identity.
The pickup counter or kiosk captures the collector's face.
The system confirms a live person is present.
The face is checked against the order record.
The match result reaches the point-of-sale or order system.
The item is handed to the confirmed, verified customer.
Each one closes a specific way a confirmation code alone can be exploited at pickup.
Verify a collector's identity against the order record at pickup.
Confirm a live person is presenting, not a shared screenshot.
Compare the collector's face with the reference identity tied to the purchase.
Confirm a returning customer without re-verifying every detail.
Genuine customers still walk out with their order in seconds — the difference is who else can't.
Mxface connects to order management and point-of-sale systems, adding a face check right where products change hands.
Talk to Mxface about verifying pickups against the order record at your collection counter.
Talk to Mxface →